Patricia Heard, MSW,MBA,ACSW,LMFT,LCSW

Phoenix Family Institute

800 Briar Creek Road, Suite FF502

Charlotte, NC 28205

Tel.  704.371.8987; Fax 704.371.8987

HeardPhoenix@aol.com

 

EDUCATION

Master of Business Administration. Pfeiffer University. Charlotte, NC. 2000

Master of Social Work. University of South Carolina. Columbia, SC.1981

B.A. Psychology. Mount Holyoke College. South Hadley, MA. 1972

 

CERTIFICATION & LICENSES

Certification from the Academy of Certified Social Workers, 1983 – present

Licensed Marriage and Family Therapist, North Carolina. 1984 – present

Licensed Clinical Social Worker, North Carolina. 1992 – present

Clinical Social Work Supervisor. 1998 – present.

 

HONORS

Social Worker of the Year, North Carolina, National Association of Social Workers, 1997

Nephrology Social Worker of the Year, North Carolina, 1996

Volunteer of the Year, National Kidney Foundation of North Carolina, 1996

 

SPECIAL SKILLS AND KNOWLEDGE

Training and experience in most major therapy models, substance abuse treatment, public relations, marketing, and public speaking. 

 

Experience in governmental, for profit and non-profit organizations. Training and experience in supervision of a variety of staff positions and professions, several management styles, different types of budgets, personnel training and development, human resources, fundraising, grant writing, research, program development, strategic planning and implementation, and Joint Commission and Medicare regulations.

 

Training and experience with PCs, MACs, word processing, database development and management, spreadsheets, graphics, presentation software, file merging, report generation, and wide range of software programs.

 

CLINICAL EXPERIENCE

Clinical Social Worker/Family Therapist .(part-time). March 1998 – present. Private Practice. Charlotte, NC.

 

Clinical Social Worker. February 1997 – December 1998. Merit Behavioral Care(bought out by Magellan Behavioral Health), Charlotte, NC.

 

Clinical Social Worker, February 1992-February 1997. Vivra Renal Care. Charlotte, NC.

 

Clinical Social Worker (part-time). April 1990 – August 1998.  Family Violence Prevention Program. Statesville, NC.

 

Clinical Social Worker. October 1990 – January 1992.  Center for Psychiatry. Presbyterian Hospital, Charlotte, NC

 

Clinical Social Worker (part-time), January 1981-January 1984. Charlotte Rehabilitation Homes, Charlotte, NC.

 

Therapist (part-time). August 1982 – December 1987. Private Practice. Charlotte, NC

 

Clinical Social Worker, July 1981 – September 1982. Center for Human Development. Charlotte, NC.

 

Clinical Social Worker Trainee (part-time), September 1980-May 1981. Veteran’s Hospital, Salisbury, NC.

 

Social Worker. March 1979 – September 1980. Center for Human Development. Charlotte, NC.

 

Educational Diagnostician. November 1977 – March 1979. Project Head Start, Charlotte, NC

 

Rehabilitation Therapist. October 1973 – September 1975. Mental Health Center, Charlotte, NC

ADMINISTRATIVE EXPERIENCE

Executive Director, BRIDGE Jobs Program, June 2001-present, Charlotte, NC

 

Director, Marketing and Development, December 1998 – May 2001. Great Aunt Stella Center. Charlotte,  NC.

 

Social Work Manager, February 1992-February 1997. Vivra Renal Care. Charlotte, NC.

 

Women’s Program Coordinator (part-time). April 1990 – August 1998.  Family Violence Prevention Program. Statesville, NC.

 

Adolescent Program Director.  October 1990 – January 1992.  Center for Psychiatry. Presbyterian Hospital, Charlotte, NC

 

Interim Director, Project Head Start.  January 1989 – May 89. Mental Health & Handicap Services Coordinator. October 1988- July 1990. Bethlehem Center Project Head Start., Charlotte, NC

 

Business Owner. January 1986- December 1990. Molly Maid Franchise. Charlotte, NC.

 

Parent Infant Training Program Manager. September 1982 – April 1986. Center for Human Development. Charlotte, NC.

 

TEACHING EXPERIENCE

Instructor (part-time), June 2003-present, University of Phoenix/Charlotte Campus, Business School

 

Instructor (part-time). August 1996-December 1996. University of NC-Charlotte, Dept. of Sociology, Anthropology, & Social Work. Taught Health Care and Social Work.

 

Instructor (part-time). August 1994-May 1995. Livingstone College, Salisbury, NC. Dept. of Sociology, Social Work and Criminal Justice. Taught Social Research, Human Behavior I and Human Behavior II.

 

Visiting Lecturer/Field Liaison (30 hrs/wk). January 1990-June 1991. University of NC-Chapel Hill, Graduate School of Social Work. Found field placements for students and taught courses.

 

Teaching Assistant/Laboratory Instructor (part-time). September 1970-May 1972. Mount Holyoke College. Dept. of Psychology. Taught two different laboratory classes.

 

Field Instructor for Social Work. 1992 – present. University of North Carolina-UNCC, University of South Carolina, Winthrop University

 

VOLUNTEER EXPERIENCE

Over the last 30 years I have been on several local and state boards of directors during startup or reorganization.  I have been on the executive committee or a committee chair on several of these boards and organizations. Some of my recent affiliations are:

 

Board of Directors, Olde Georgetown Association, Vice President, 2003-preseent.

 

American Red Cross, Disaster Mental Health Team, 2003-present

 

North Carolina Board, National Association of Social Workers (NASW), 2001-2003,1992 – 1996. Vice President (2001-2003),Co-Chair, Strategic Planning Committee (1993-1995); Alternate, Delegate Assembly; District Chair (1993-94 & 1995-96). Member, National Association of Social Workers (NASW) 1981 – present

 

National Kidney Foundation of North Carolina ,Board of Directors, 1992-2002. Board Secretary, Executive Committee, 1998- 2000. Chair, Patient Services Committee 1994-1997.  Volunteer of Year, 1996

 

Board of Trustees, Unitarian Universalist Church, 1995 - 1998.

 

Human Services Council (appointed by County Commission), 1990 - 1996.  Reviews budget and grant request for Social Services, Mental Health and the Health Department, Chair Health Department Committee (1993 - 1994), Executive Committee (1993 - 1995), Co-Chair, Mental Health/Health Committee, 1994-95.

 

Board of Directors, Success by 6 (United Way Project), April 1991 - 1996. Chairman, Evaluation Committee, Success by 6 Board, 1991 - 1996.